About Us
The Monarch Group contains some of the best-established names in the British travel sector. Customer care and service lie at the heart of the Group’s business approach, and the Group enjoys high levels of repeat business from both business and retail customers in all its operations.When the Group was founded in its current form in 1967 it had 146 staff - today this has grown to over 3,000 highly-trained personnel.
The holding company of the Group is Monarch Holdings plc. The principal subsidiaries are Monarch Airlines, Monarch Aircraft Engineering, First Aviation and a number of household-name tour operators such as Cosmos Holidays, Avro, Archers Direct and Cosmos Tourama, as well as the online hotel booking service somewhere2stay.com.
Having been in operation for some 50 years, Cosmos Holidays is one of the oldest and well established brands in UK tour operating, and provides holidays to over 780,000 customers in 65 destinations annually. Cosmos is the UK’s largest independent tour operator. Part of the Cosmos Holidays programme since 2002, the accommodation only brand, somewhere2stay, supplies hotel, apartment and villa accommodation around the world to the UK travel trade.
We recognise that not everybody wants to travel as part of a package holiday and our aim is to provide you, the more independent traveller, with a range of quality hotels to suit all tastes and budgets in all the popular worldwide destinations
Awards
somewhere2stay.com has been nominated by UK travel agents for the following awards:
WINNER: British Travel Award for Travel Industry Innovation
Nomination: Nominated Best Accommodation Only Company by Travel Weekly
Nomination: Best Accommodation Only Company by Travel Trade Gazette
Booking Accommodation Through somewhere2stay
somewhere2stay offers you great value online booking for holiday hotels, villas, apartments & all-inclusive accommodation in destinations throughout the world. somewhere2stay acts as a booking agent on behalf of accommodation providers in those destinations, which means that when you book accommodation through somewhere2stay your contract is with the accommodation provider concerned (e.g. the hotel, apartment or villa owner). Please see our Booking Conditions for further information. However, at somewhere2stay, with many of the properties that we feature, you have the choice of paying a small supplement that will ensure that your accommodation contract is with our sister company, Cosmos Holidays plc.
Principal Assured
Whilst acting as agent on behalf of the many accommodation suppliers we feature, somewhere2stay also acts as agent for Cosmos Holidays plc. Cosmos Holidays plc is a member of the Association of British Travel Agents - ABTA (ABTA Membership Number V0531). For a supplement of £5 per person you have the peace of mind of knowing that your accommodation contract is with somewhere2stay’s sister company, Cosmos Holidays plc. That means that in the event you have a claim or complaint this will be dealt with by Cosmos. Our Booking Conditions deal with Cosmos’s liability when you purchase Principal Assured through us, though the below table sets out some of the key differences between a booking with Principal Assured and a booking without this extra.
| Booking with Principal Assured | Booking without Principal Assured | |
|---|---|---|
| Agent: | somewhere2stay Limited | somewhere2stay Limited |
| Your booking is with: | Cosmos Holidays plc | The accommodation provider |
| Liability: | Cosmos undertakes to use reasonable care when it contracts with accommodation providers (see Booking Conditions) | The accommodation provider is liable to you for your accommodation booking |
| If you have a complaint, who will deal with it? | In the first instance, during your stay, complaints should be made to the accommodation provider, however complaints will be dealt with by Cosmos | Any complaints must be made to the accommodation provider, both during your stay and also on your return to the UK |
| If you have a claim, whom do I make it against? | Claims will be dealt with by Cosmos | Claims must be made against the accommodation provider |
Diamond Ratings
Official ratings are set by relevant overseas authorities (where applicable), but unfortunately do not represent a consistent way of comparing accommodation standards from one country to the next. Therefore, somewhere2stay has established its own Diamond ratings to help you choose. These are based on our own knowledge and take into account facilities, food, service and location as well as characteristic differences between hotels and apartments. The ratings are given on a scale 2-5 Diamonds and represent a range from basic good value without frills to above average with extra comfort. Not all accommodation within the same rating will necessarily offer the same facilities.
somewhere2stay Supports Responsible Tourism
As a leading hotel supplier, somewhere2stay is committed to promoting sustainable tourism worldwide.
Our mission is to provide a tourism experience, which benefits our guests, suppliers and the destinations in which we operate.
Through its professional experience, passion and dedication, somewhere2stay will continue to respect local cultures, support local communities and make a positive contribution in caring for the environment.
In pursuit of the above we will:
- Understand and respect cultures by promoting and communicating their traditions, life styles and heritage to our guests and employees.
- Support communities by involving and co-operating with local people, using local skills and products where practical. We will abide by local, national and international laws, discouraging illegal, abusive or exploitative forms of tourism.
- Care for the environment by conserving landscapes, plants, animals and protected areas and by encouraging guests, and employees, to take a responsible approach in their use of natural resources.
somewhere2stay Supports The Travel Foundation
The Travel Foundation is a UK charity that cares for the places we love to visit.
Your holiday can make a real difference to your favourite destinations. It can help protect the natural environment, traditions and culture - the things that make your visit special. And it can improve the well being of local families - spreading the benefit of your visit to those who really need it. All of which can make your holiday experience even better!
Most importantly, it can help ensure that there are great places for us all to visit - for generations to come.
The Travel Foundation develops practical ways to help protect and improve holiday destinations. It works in partnership with the UK tourism industry to encourage widespread action. Your support really can make a world of difference.
somewhere2stay, along with other travel companies, is supporting the work of The Travel Foundation and is asking every customer to make a small voluntary donation of £1 to the charity when booking a holiday. Together, we can make a world of difference.
To find out more about the work of The Travel Foundation - including tips on how you can make a positive difference when you travel - visit www.thetravelfoundation.org.uk.
Registered Address
somewhere2stay Limited - Registered in England No. 2083982
Prospect House,
London Luton Airport,
Luton,
Bedfordshire
LU2 9NU
